EcholoN - One Software many solutions

EcholoN - holistic service management & digitalization, structured documentation, automations, processes and workflows

EcholoN is a comprehensive solution for holistic service management and the digitalisation of all types of company processes. It offers simple and fast structured - also AI-supported - documentation of all incidents virtually "at the touch of a button".

The average EcholoN customer uses EcholoN for 15.7 years. One software and many solutions - the modular and customised standard software suit for your company. Customisation without programming, individual and yet always updateable.

It enables simple automation of processes and workflows for recurring workflows. AdHoc workflows and activity patterns support users in their daily work, depending on the use case, task area and application role. EcholoN is more than just a ticket system, a helpdesk software or a service desk, it is a fully integrated service process platform that enables the company to support "the customer" with a 360° application united in one system.

EcholoN perfectly supports every use case in customer service, customer support and after-sales service with its process-orientated way of working through "best practices" standard process templates.

With a focus on IT service management, EcholoN offers the possibility of optimising the entire service process, from the task to the solution to the monitoring of results. EcholoN also scores highly in the area of Enterprise Service Management and Field Service Management with its practice-orientated approach, well thought-out functions, adequate process flows and intuitive operation. With EcholoN, emergency situations can also be effectively organised and managed through emergency management.

The quality of the products and services provided can be continuously assured by the corresponding and fully integrated quality management. Thanks to the centralised collection and management of all service processes and data, EcholoN forms the basis for successful and customer-oriented service management. It is the perfect solution for companies that want to raise their products and services to a new level and at the same time structure and optimise processes.