Field Service Management Software - EcholoN FSM

Inventory management: Both your dispatcher and your service technician are always informed about the current stock of service vehicles.

Each added item is assigned to the vehicle and then to the customer.

Even if your service technician has no network or is in a secure system, he can continue to work in the offline mode undisturbed and has access to all the necessary information and functions in EcholoN.

With the EcholoN Ticket System, tasks can be easily recorded and delegated.

The current status remains traceable at all times. Appointments and reminders help with automated processes.

For accurate billing, both internal and external, it is important to keep track of when, where and how long your service technician worked. He and you will benefit from the automatic recording of EcholoN.

Also, when creating routes or selecting a suitable service technician close to the nearest job location, accurate location tracking is essential.

Not every company has an internal service technician for all service requests. Fortunately, the connection of external service technicians and subcontractors in EcholoN is easy, for example possible via the Web App.

Save yourself time-consuming correspondence and unnecessary waiting times.

Knowledge is power. That is why EcholoN manages all information, files and documents in a central database. Fromt here you can, depending on the authorization, be linked and reused. These cross-references and central storage create clarity and save time. Knowledge is power.

Who, how, where, what, when? Thanks to our real-time connection, dispatcher and service technician are on the same level.

Other persons who are involved in a process always have access to current events in accordance with their authorization.

Optionally, you can set up automatic status updates for your customers, dispatchers, and others affected by the process or important to its success.

Transparent processes are essential for effective cooperation and avoid unnecessary inquiries.

Document management allows any number of users to access existing documents at the same time.

Use the link to the EcholoN knowledge database to quickly and accurately create new documents using templates.

Maintain new templates and documents to simplify operations.

EcholoN has a map view and trip planning of planned service orders and routes.

The address / (GPS) position of the next service operation is stored in EcholoN and can be head for easily. Thus, you can save time and also avoid possible transmission errors and random trips.

Who is allowed what? Assign permissions to your employees. You can give full or restricted access to documents or files.

Create protected areas where sensitive data is managed.

Reports, analyses and much more. All data available in the Field Service Management software can be visualised graphically and exported in various file formats. This means you always have everything in view and can easily keep your knowledge up to date.

Simply prepare the necessary documents for meetings or presentations.