The EcholoN SAP connector
The EcholoN SAP connector is a standardized SAP interface for different process requirements. The interaction and data exchange between the SAP Business Objects and the EcholoN Framework takes place via different methods.
Example: Coupling to the SAP Service Network
OSS: Online Service System
CSN: Customer Service Network
CIC: Customer Interaction Center
EcholoN and SAP Solution Manager
The EcholoN SAP connector is a standardized SAP interface for different process requirements. The interaction and data exchange between the SAP Business Objects and the EcholoN Framework takes place via different methods.
Challenge
- Manage support requests in different systems depending on the process
- Lack of continuity
Customer request
- Consistent process coupling
- Easy messaging
- Central Service Desk "with - without SolMan"
OSS: Online Service System
CSN: Customer Service Network
CIC: Customer Interaction Center
Solution: EcholoN coupling to SAP Solution Manager (SolMan)
By coupling EcholoN with the SAP SolMan, the service process is consistent for:
- SAP applications
- Standard applications
- IT infrastructure
- Non IT solutions
This means for you:
- Seamless integration of SAP Applications Support
- Single point of contact (SPOC), also for SAP applications
- Bidirectional data exchange between SAP Applications Support and the "normal" service desk
- Improved collaboration with the SAP Support Network (CSN)
- Continuous reporting
- Flexible and open for further requirements