Service Management Suite for Service Support Customer Care EcholoN

Comprehensive service management solution - simple procedure model

From simple ticketing with simple ticket entry to help desk with knowledge database, service desk with the standard processes (incident, problem, change, configuration management and service level management, etc.) to the holistic service management suite, EcholoN provides all the necessary functions and processes. Application templates (or schemes) can be used to standardize procedures can be "loaded", such as e.g. the good practices according to ITIL.

Powerful yet easy and very flexible

EcholoN is flexible in process customization. You can serve your required functions and processes (helpdesk, service desk, incident management, asset management, etc.) from the standard or individually and update secure to your company-specific requirements - from simple mask customization to the complex process workflow.

Buy - Rent - Cloud - SaaS

EcholoN has a hybrid operating model

Buy or rent, we offer both models with affordable packages for any size of business.
On Premise: You want full control of your system and operate your service management solution completely inhouse.
Cloud based / SaaS: You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud.
Managed Service: You prefer a worry-free package and want to focus on your processes.

EcholoN Framework

EcholoN Modules

With the EcholoN product range, we offer you all the software systems you need to make your support more efficient, from a single source. A very important aspect for us is the satisfaction of our customers. This leads, among other things, to the fact,that we implement individual wishes of our customers, fast and unconventionally, as standard in the EcholoN Framework.

The basic system forms the core of the EcholoN application. With this module you can already manage your complete service. The application supports the classic client / server model with comfortable Windows clients as well as distributed applications with modern web clients and progressive Web Apps (PWA). The entire EcholoN system was developed on the Microsoft .NET Framework.

All departments involved in the process are efficiently integrated into the process chain in order to significantly increase support performance. Here, fast information on the Windows and Web client or mobile solutions are as important as detailed evaluations of individual processes.

Extensions and modules such as the EcholoN Data Workflow System (DWS) as ETL - Tool or the SAP Connector complete the EcholoN product range.