More than 400 customers from a wide variety of fields with a wide variety of applications.
Standard solutions at favourable conditions that ensure an investment-safe and sustainable system. EcholoN is as industry-neutral as our customer range is diverse:
Success stories from the field
"For a coffee..." Customer testimonials - requirements - expertise and experience - improvements and benefits - an overview of the implementation, the course of the project and co-operation with the EcholoN team from mIT solutions GmbH.
Raymond GrossertGIA Informatik prepares the way to ISO-20000 certification with EcholoN
"Quality assurance with EcholoN and ITIL in action. GIA uses EcholoN today as a strategic tool to enhance customer collaboration and sustainably improve service quality." Raymond Grossert, GIA Project Manager
Mathias SchätzthauerMcDonald´s Germany optimizes spare parts supply based on central service management platform EcholoN
"At that point, you just realized that EcholoN is way ahead of other service solutions in terms of functional and technical maturity and can handle even the most complex service requirements." - Mathias Schätzthauer, Director Development at McDonald's
Andree SchönfeldUnternehmensgruppe Bünting raises Group-wide business services with EcholoN to the next level of quality
"With EcholoN, we now see where problems are piling up and are able to initiate solutions to their causes at an early stage. We have standardized processes that enable us to significantly improve monitoring, resource management and quality assurance in service. "Andree Schönfeld, ITSM Administrator
Timo-Manuel JungeWe experience EcholoN as a long-term reliable solution
Schwab Versand has been using the software for almost 15 years now and also after putting it to the test anew did not find anything better, says Timo-Manuel Junge - Team Leader Service Desk
Transdev Vertrieb GmbH
"Transdev controls time-critical ticket machine repair processes with web-based EcholoN ..." - Ines Espig IT Project Manager ...
View details
Cash Logistik Security AG
"For us, EcholoN is much more than just a ticketing tool, it enables us to develop our service organization according to our requirements ..." - Tim Hageney, Operations Manager at CLAG ...
View details
GIA Informatik AG
"GIA Informatik paves the way for ISO-20000 certification with EcholoN ..." - Raymond Grossert, GIA Project Manager
View details
Mc Donald’s
"All service information is now centralized ..." - Mathias Schätzthauer, Director Development at McDonald's Germany
View details
Coppenrath & Wiese
"The constant growth of documentation and knowledge entries in various systems made it difficult to quickly search for problem solutions ..." Robert Stoll -Teamleiter IT-Support
View details
Hamburg Messe und Congress GmbH
"EcholoN is receiving a high level of acceptance, with about 99% of inquiries being made directly via EcholoN." David Oruzgani – Hamburg Messe und Congress
View details
DNV GL Maritime Software
"EcholoN significantly relieves our support team," says Head of Service Alexander Rux
View details
WeltN24 GmbH
"So we decided to replace our system with a powerful, fast and flexible configurable service management suite that was also designed for the service." Thorsten Prohm, Managing Director Procs GmbH & Co. KG
View details
GEV Großküchen Ersatzteil GmbH
"At that point, you just realized that EcholoN is way ahead of other service solutions in terms of functional and technical maturity and can handle even the most complex service requirements." - Matthias Göttler, Project and Service Manager GEV GmbH
View details
Hannoversche Informationstechnologie
"From the receipt of the mail, for example, the request of a new monitor, the order or provision of the device from our warehouse to the delivery and transfer of the data to the financial accounting, all processes are processed without media break with EcholoN."
View details
KTR Systems GmbH
"EcholoN ensures structure and continuous improvements in IT service at KTR Systems ...
View details
Bünting Beteiligungs AG
"Each of the 14,000 Bünting employees can use the IT service in the event of technical malfunctions. From the cashier to administrative employees to the warehousemen at the logistics locations. ...
View details
Hornbach-Baumarkt-AG
" HORNBACH builds, concerning its help desk, IT and logistics service, on EcholoN ...
View details
J. Schmalz GmbH
"Business Excellence: Industry 4.0 meets IT security. How to successfully integrate IT emergency management into daily business ...
View details
Kreis-Verwaltung Ostholstein
"While some were too complex, the others lacked either functionality or flexibility, and in the end, only EcholoN from mIT solutions has been able to provide us with a suitable overall package in terms of scope, openness, sustainability and flexibility to our project to realize, "says Asmus
View details
Hessen-Forst
The cooperation with mIT solutions GmbH "... is gratifyingly rare and if, then still good. [...] We are satisfied with the technical support. EcholoN runs and runs and runs "Thomas Völzel - Hessen-Forst
View details
Videor E. Hartig GmbH
"It was essential to have the feeling of 'being understood' right from the beginning ... a partnership on the same level." Hans Jürgen Sieberling - Videor
View details
Waldner Holding GmbH
"This way we can see in EcholoN at any time what the amount of disruptions and resource utilization are." - Matthias Kunze, IT Manager ...
View details
