About Hobby Caravans:
Hobby Wohnwagen is a leading brand in the caravanning sector, known for its innovative and high-quality leisure vehicles. For over 50 years, the company from Fockbek in Schleswig-Holstein has been producing caravans and motorhomes that stand for quality, comfort and modern design. With a strong focus on customer satisfaction and technical excellence, Hobby has made a name for itself as a trusted partner for campers worldwide.
Successful implementation of EcholoN at Hobby Wohnwagen
"For a coffee" with Stefan Schulz and Christof Zedel - IT - Administrators Service at Hobby Wohnwagen, report on the practical use and benefits of the Enterprise Service Management platform EcholoN for ITSM and facility management.
By using EcholoN, the IT department at Hobby Wohnwagen has achieved significant improvements. In particular, the use of incident management and the CMDB contributed to the optimisation of internal processes. Communication within the team was also improved thanks to clear and structured processes. EcholoN remains an indispensable tool for ITSM and facility management and offers great potential for future expansion and increased efficiency.
The digitalisation and transparency of ticket processing have significantly increased efficiency and predictability.
General experience with EcholoN
EcholoN runs smoothly and we are very satisfied with competent support from mIT solutions GmbH.
Areas of application
We use the EcholoN Windows client in IT service management. In Facility Management, we work with maintenance, the workshop and building services via the EcholoN Web Client/Web APP. All users use the Self-Service Portal to create tickets.
Areas of responsibility of Stefan Schulz and Christof Zedel
We work with EcholoN as both administrators and users and process all tickets that arise in standard service and support.
Frequently used EcholoN features
We use Incident Management and CMDB (Configuration Management) particularly frequently. Change management is also mapped in EcholoN. With the help of the data workflow system, we were able to implement interfaces to various programmes.
Benefits and advantages
Concrete advantages
EcholoN offers us 100% transparency, which leads to better planning and more efficient utilisation of personnel resources. The reporting allows problems to be localised and addressed in a targeted manner.
Improved efficiency
EcholoN has significantly improved our efficiency. Previously, everything was organised via OUTLOOK, which did not allow for status tracking or delegation. Now all processes are digitalised, making them much faster and more efficient.
Improved communication and collaboration
EcholoN has improved systemic communication within the team. All information is clearly structured and available at all times, which makes it easier to complete tasks.
Cost savings and resource optimisation
Although concrete values are difficult to quantify, we feel a general improvement through workflows and the process-orientated way of working with EcholoN.
Implementation and training
Implementation process
We started from scratch five years ago, which made the implementation easier. The biggest challenge was changing the way of working and integrating employees into the new processes.
Training and education
IT no longer remembers the specific training sessions, but the adaptation went smoothly.
Customer support and updates
Satisfaction with customer support
Cooperation with the EcholoN support team runs smoothly. We regularly use the EcholoN FORUM, especially the "Questions & Answers" section.
Evaluation of the updates
Two updates per year would be sufficient for us, as the implementation of updates ties up internal resources. Nevertheless, we prefer to carry out the updates ourselves.
Future prospects for EcholoN
EcholoN will continue to be an integral part of our IT and facility management. We are planning to expand reporting and other KPIs and to further optimise the process chain. In the long term, we would also like to use EcholoN as a CRM system.