About ABEKING & RASMUSSEN Ship and Yacht Yard SE
Since its foundation in 1907, ABEKING & RASMUSSEN Schiffs- und Yachtwerft SE has established itself as a leading shipbuilding company. Based in Lemwerder, near the River Weser, the shipyard offers state-of-the-art production techniques for yachts up to 125 metres in length. ABEKING & RASMUSSEN is known for innovations such as the development of anti-magnetic steels and SWATH@A&R technology. The shipyard combines tradition and progress to consistently deliver the highest quality in yacht and special shipbuilding, making it a globally recognised name.
Success story and problem solving in practice: ABEKING & RASMUSSEN
"For a coffee" with Björn Aßhauer, IT administrator at ABEKING & RASMUSSEN, reports on practical use in ITSM, shipyard maintenance and his experiences with EcholoN.
Björn Aßhauer, describes the positive experience with EcholoN, which is used extensively in the areas of finance, construction and production as well as shipyard maintenance. The main benefits are improved documentation and transparency. The implementation went smoothly and the customer support is reliable. Further requirements are to be implemented in the future to further increase efficiency and transparency.
EcholoN is an indispensable tool for service management at ABEKING & RASMUSSEN.
Experience with EcholoN
General experience with EcholoN
Our experience with EcholoN has been consistently positive. It has proven to be an extremely reliable and efficient solution for our diverse IT service management needs.
Areas of application
EcholoN is almost fully implemented at ABEKING & RASMUSSEN. The finance, design and production departments use EcholoN extensively. All employees who work with a PC and can access the system online use EcholoN or are intended to do so. It is particularly noteworthy that the shipyard maintenance department also works independently with EcholoN and organises its work processes.
Responsibilities of the IT administrator
As an IT administrator, I mainly use EcholoN for administration. We use the web client/web app extensively to ensure that all users can use the processes and functions optimised for their role. EcholoN is highly valued as a complete package.
Benefits and advantages
Concrete advantages
One key benefit we have noticed with EcholoN is the improved documentation. This leads to increased transparency and better organisation of our processes overall. Although we do not use Service Level Agreements (SLAs) and therefore performance is not clearly measurable, the improved documentation has enormous value for our company.
Increased efficiency
Our main motivation was to convert the spoken word into a written form. We needed a way of documenting who said what to whom and what the consequences were. This has significantly improved the efficiency of our teamwork.
Communication and collaboration
EcholoN has significantly improved communication and collaboration within the team. Access to IT is no longer only via telephone calls, but also via a service portal where tickets can be opened. This ensures seamless documentation and clearer processes.
Cost savings and resource optimisation
Although we have not seen any direct cost savings or resource optimisation, the increased transparency and organisation through the use of EcholoN has had a positive impact on the way we work.
Implementation and training
Implementation process
The implementation of EcholoN went smoothly and without any major challenges. Internal requirements are discussed and sent to mIT solutions for review. Once commissioned, the implementation process is straightforward and efficient.
Training and education
The training for EcholoN was sufficient and effective. Basic instruction was sufficient to utilise the potential of the software. Further requirements are implemented as part of the ongoing support provided by mIT solutions.
Customer support and updates
Customer support
The customer support for EcholoN is excellent. If required, help is provided quickly and competently. Regular meetings ensure that all open issues are addressed.
Updates and new versions
We usually carry out updates ourselves. The documentation provided by mIT solutions is very good, which makes the process easier. Alternatively, updates can also be delegated to mIT solutions.
Future prospects and direction
Future use
We want to continue to work intensively with EcholoN in the coming years. New requirements will arise from daily use, which we will implement in collaboration with mIT solutions. We still see great potential for optimisation and expansion, particularly in the area of shipyard maintenance.
Final thoughts
We are very satisfied with EcholoN. It runs stably and reliably and fulfils all our requirements. However, if suggestions for improvement or new functions are required, these are discussed and implemented directly during the regular meetings.
Conclusion
EcholoN has established itself at ABEKING & RASMUSSEN as an indispensable tool for IT service management and shipyard maintenance. The positive experiences and continuous support from mIT solutions ensure that we can continue to work efficiently and transparently in the future.