Service Management

Measuring customer satisfaction via CSAT. How do you determine your Customer Satisfaction Score? Calculation, definition and measurement

In today's fast-paced business world, reliable IT services are essential to the success of any organisation. This article provides a comprehensive overview of the importance of IT services for organisations of all sizes

Discover how service mapping improves IT service performance, minimises downtime and supports compliance. Your guide to efficiency.

Find out how SLA monitoring ensures compliance with service level agreements for business services and monitors the availability of services.

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

What is an Issue Tracking System (ITS) and how does it work?

What exactly is good customer service? And how is this made possible in the company?

But how exactly is business continuity management implemented? And what helps with the implementation?

How does Field Service Management work? And how do companies manage the complex organization?

The more employees your company has, the more complicated it gets.

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

Find out what a configuration item is and how it is used.